Terms & Conditions

 

Course Fees and Charges

Fit Dimension Education charges fees for participation in accredited training and assessment for Australian Qualifications Framework (AQF) qualifications. All fees and charges are published in relevant marketing materials, program enrolment forms, and in the applicable Candidate Handbook. They are detailed on this website and address the circumstances under which the charges may be applied. The procedures for handling refunds are also included.

Terms and Conditions of Payment

  1. Acceptable payment methods when purchasing a full program of study or module (component of a program) are Direct Deposit, PayPal, Visa, MasterCard or a cheque made payable to: Fit Dimension Education ABN 60 811 939 747
  2. Orders for programs offered by Fit Dimension Education must be accompanied by a payment. Payment options are available to students. No more than $1500 will be accepted upfront. The remaining fee is to be paid once training commences. Fit Dimension Education offers payment plans to students. Payments can be made in installments as agreed upon by Fit Dimension Education. Postage and handling is included in the cost where applicable.
  3. A tax invoice will be generated from the Candidate Enrolment Form. The Candidate is responsible for ensuring that the details provided on the Candidate Enrolment Form are accurate.
  4. Fit Dimension Education will supply hard copy training materials if required as part of the online delivery (such as course practical manuals) to Candidates in Australia within 15 working days from receipt of payment. Refunds for cancellation of enrolment in the program will only be granted under exceptional circumstances (please refer to the section “Refunds and Cancellations: Grounds for Refunds”. Application to cancel enrolment from a program must be submitted to Fit Dimension Education RTO Manager in writing, using the Application for Withdrawal form and detailing the reason for cancellation.
  5. Please contact the Member Administration Hotline on (02) 6674 2274 for assistance with enrolment. Please allow up to 15 days for replacement of the product.
  6. The Fit Dimension Education programs are sold for individual and private use only and protected by Australian copyright laws. The program cannot be copied, reproduced, adapted, stored in a retrieval system, transmitted or sub-licensed without the prior written permission of Fit Dimension Education. Any unauthorised copies sold, leased, imported, distributed or publicly exhibited for trade purposes constitute an offence and attract civil and criminal penalties. For permission to reproduce or otherwise any part of the Fit Dimension Education Program materials a request in writing is to be made to Fit Dimension Educationd RTO Manager 4 Collier St Cudgen NSW 2487.
  7. Fit Dimension Education reserves the right to alter any program offered by Fit Dimension Education without notice; however the program/s are intended to be provided as advertised.
  8. The information expressed in any program offered by Fit Dimension Education represents the opinions of the author. The content of these programs is for educational purposes only. It is not intended as professional advice. For professional advice you should consult a suitably qualified professional. To the extent permitted by law Fit Dimension Education expressly disclaims all liability for any loss or damage arising from reliance upon any information from Fit Dimension Education.
  9. Eligibility: all participants must be over the age of 18 to participate in a course with Fit Dimension Educations unless expressed written permission from a parent or guardian is supplied and is accepted by Fit Dimension Education.

In accepting this enrolment you are warranting that you are 18 years of age or older, or if you are under 18 years of age you must ensure that your parent or guardian accepts the conditions of this course enrolment herein , including guaranteeing the principal liability to make payment of the course fee. If you are under 18 you will be sent a letter that your parent must sign and return immediately to Fit Dimension Education either printed and scanned by email or post:

Email to: [email protected] attention Delina Rahmate

Mail: Fit Dimension Education

4 Collier Street

Cudgen NSW 2487

If acceptance of the terms and conditions is not given course commencement will be put on hold until such time as permission is received.

Fees Paid in Advance

Fit Dimension Education does not collect an advance payment of more than $1500 from each individual student prior to the commencement of the course. The Fit Dimension Education programs commence for a Candidate automatically upon process of initial payment of a module(s) from the program. At commencement of training Fit Dimension Education will require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1500. Where the total course fee exceeds $1,500, the remaining fees will be collected on a pro-rata basis to ensure that the costs associated with the training delivery are met and the candidate is not disadvantaged by safe-guarding his / her fees.

Upon purchase of a module(s) Candidates will automatically be given access to the applicable module via Fit Dimension Education’s online learning facility which can be accessed through the Fit Dimension Education’s website. Hard copy training materials, if relevant to the course (for example practical booklets) will be sent to Candidates within 15 working days of the date of purchase of a module(s) from the program.

Refunds and Cancellations

Cancellations
Once a Candidate has commenced a module of study from Fit Dimension Education program, no refund is available if the Candidate elects not to complete the program or module and/or submit an assessment for marking.
Cancellations with a refund will only be accepted if a Candidate is able to provide evidence of “exceptional circumstance” in which they would be unable to complete a course of study.
Candidates wishing to cancel from a module/program must submit an Application for Withdrawal Form to Fit Dimension Education’s CEO for consideration. The Application for Withdrawal Form is available from the Fit Dimension Education course website.
Grounds for Refunds (Exceptional Circumstances)
Candidates who cancel from a module/program will only be eligible for a refund in the following circumstances;
• Fit Dimension Education Ltd withdraws module/program;
• Extended hospitalisation of Candidate due to illness or injury which is supported by a medical certificate;
• Extended illness of Candidate which is supported by a medical certificate;
• Bereavement ; or
• International relocation.
Circumstances in which a refund will not be granted for cancellation from a module/program;
• Change of mind;
• Change of employment or working hours;
• Domestic relocation;
• Financial hardship; or
• Retrenchment (a deferral may be granted)

Any other reason a Candidate submits as grounds for cancellation will be assessed by Fit Dimension Education on a case by case basis.

Deferrals

If a Candidate experiences Exceptional Circumstances but does not wish to cancel from a module or program they may apply to defer their studies to a later date. The standard deferral period is a maximum of 3 months from the date the deferral is granted. Any extensions to the standard deferral period will be assessed by Fit Dimension Education on a case by case basis.

Payment of Refunds

Candidates who have been granted a refund will receive the full purchase amount, less a $50 administration processing fee (unless otherwise advised explicitly by Fit Dimension Education), within 15 working days from receipt of the returned hard copy training materials. Refunds will not be paid until all hard copy training materials has been returned back to Fit Dimension Education via certified mail.
Refunds agreed by Fit Dimension Education will only be paid to the person or body (on behalf of the Candidate) from who the original payment was received. Where payment was made by credit card, refunds can only be made back to the credit card used in the original transaction.
Complaints and Appeals
Should a Candidate wish to appeal a decision, they may do so by completing a Complaints and Appeals Form, attaching any related documentation and submitting their appeal to Fit Dimension Education following the process set out in the Complaints and Appeals Policy located on the Fit Dimension Education course website.

Procedures: Actions and Responsibility

Action Responsibility

Information including full details of program is readily available to the Candidate on program enrolment forms and a detailed summary of fees as well as information on administration charges is available in the Candidate Handbook.

An annual review of fees will be undertaken by the Fit Dimension Education Working Group based on business needs and expectation, legislative and regulatory changes, independent market forces, administrative costs involved in program delivery and ongoing management of the program.

Any changes to the advertised amounts will be communicated externally via changes to this policy, the Candidate Handbook, program enrolment forms and marketing collateral. Changes will be communicated internally to Fit Dimension Education Personnel via an RTO operational briefing (face-to-face and/or electronic updates to internal procedure documentation, staff reference cards, email).

Fees charged for products and services will not differ from the amount advertised in program specific documentation available from the Fit Dimension Education website.

Credit Transfer Application Fee
Candidates wishing to apply for a transfer of credit should follow the procedures outlined in the Credit Transfer Policy located on the Fit Dimension Education Website. On completion and submission of the required forms and documentation, the application form will be forwarded to the Fit Dimension Education Member Administration team for process of payment

Recognition of Prior Learning Fee
Candidates wishing to apply for recognition of prior learning (RPL) should contact Fit Dimension Education for an RPL kit. On completion and submission of the required forms and documentation, the application form will be forwarded to the Fit Dimension Education Member Administration team for process of payment. This fee is applied per unit of competency for which recognition is being sought.

Certificate Reprint Fee
An administrative fee of $40 is charged to Candidates who require a reprint of their original certificate/testamur documentation. This fee is only applicable to requests for replacement certification. There is no charge associated with issuing of testamur during the program.
Candidates who require this service should complete a Certificate Reprint Request form located on the Fit Dimension Education website and send it to

[email protected]

or by post to;

RTO Manager
Fit Dimension Education
4 Collier Street
Cudgen NSW 2487
Australia

The request for reprinted materials will be processed by Fit Dimension Education staff and processed for payment.

Re-sit Fee

A re-sit fee relates to the fee charged by Fit Dimension Education to a Candidate who has been deemed not-yet-competent (NYC) after an assessment has been marked by an assessor within the twelve month time frame for assessment. Based on guidance from the assessor, a candidate may choose to resubmit a new assessment for marking once after their original submission. If a candidate is unsuccessful on their second attempt they will be deemed to have not passed the module/program of study.

Candidates who submit their assessment after the twelve month time frame for completion of a module has passed will be charged a re-sit fee of $150 (up to one month from end date). Candidates who have not submitted an assessment for marking within this time (12 months plus 1 month) will be deemed to have not completed the module. All assessments for reassessment should be sent to

[email protected]

or by post to;

RTO Manager
Fit Dimension Education
4 Collier Street
Cudgen NSW 2487
Australia

Details of the application to resubmit an assessment will be recorded on the candidates file in the Student Management System, and the application form will be processed for payment (see Assessment Policy)

Cancellations and Deferrals

Candidates wishing to cancel or defer their enrolment from a module/program should refer to the Grounds for Refunds Exceptional Circumstances and Deferrals sections specified in the above main policy document before proceeding.
If the Candidate would like to proceed with their request to cancel or defer they must complete an Application for Withdrawal Form available from the Fit Dimension Education course website, attach the relevant documentation, and submit their form to the Fit Dimension Education RTO Manager to:

[email protected]

or by post to;

RTO Manager
Fit Dimension Education
4 Collier Street
Cudgen NSW 2487
Australia

The Fit Dimension Education RTO Manager will assess the request and will respond to the Candidate with the outcome in writing within 5 working days of receipt of the application.

Deferrals

If an application for deferral is approved, the Fit Dimension Education RTO Manager will communicate the outcome to the Candidate, specifying the standard revised dates of deferral (a maximum of 3 months).

Cancellations

If an application is approved the Fit Dimension Education RTO Manager the Candidate will be refunded the program fee, less a $50 processing fee.

The Candidate will be required to return all training materials, documentation and Fit Dimension Education property to the organisation (c/o the Fit Dimension Education RTO Manager) before a refund can be processed.
Refunds will be processed within 15 working days from receipt of the returned hard copy training materials. Refunds will not be paid until all training material has been received.

Student Information

SIS30315 Certificate III in Fitness Brochure

SIS40215 Certificate IV in Fitness Brochure

Aqua Exercise Instructor Brochure

Group Exercise Instructor Brochure

Student Handbook